Frequently Asked Questions

A:

All PayPal payments must be submitted through our Kyozou Checkout link. You are not able to send payments directly to our email, as we have disabled this feature.

Q:

To what address do I send my money order or check?

A:

Please make payable to: Harvey Rifkin and send to:

HARVEY RIFKIN
c/o INDUSTRIAL ASSET RECYCLERS
P.O. Box 33
Benicia, CA 94510

Please remember to write your Kyozou order number and shipping address on the money order. You must complete your Kyozou checkout prior to mailing your payment.

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What is Kyozou?

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It is our online software program that links with Ebay, PayPal, and freight companies, to manage our inventories, auctions, sales orders, payments, shipping, and email correspondence.

Q:

How soon must I pay for my items?

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All sales must be completed and paid for in 24 hours through our Kyozou checkout link. Items paid for after that period will be returned to our inventory or sold to others.

Q:

Do you charge Sales Tax?

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Yes, by law we must charge sales tax to all shipping addresses in California and customer pickups. If you provide us with a Sales Tax Exemption Certificate you don't have to pay sales tax.

Q:

What forms of payment do you accept?

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Credit Cards through our Kyozou shopping cart & via phone. (VISA, MC, AMEX, Discover), Paypal, Personal & Business Checks (2 week hold), Cashiers Checks, Money Orders, Bank Wire Transfers, Exact Cash amount for warehouse pickups. Any forms of checks must be drawn on U.S. Banks.

A:

Yes, but domestic addresses in HI, AK or PR will be shipped via FedEx Air. By special request we will ship(max 50 pounds) USPS, but a minimum $25 surcharge is added to the USPS actual cost.

Q:

Do you ship internationally outside the USA?

A:

Yes, we ship using FedEx shipping. Buyer's located outside the USA can use our Shipping Calculator to determine a shipping estimate. We do not normally ship by USPS or UPS. By special request we will ship(max 50 pounds) USPS, but a minimum $25 surcharge is added to the USPS actual cost. Buyers are  responsible for paying all taxes, duties, brokering fees, etc., which are not included in our invoicing. International shipments over 50 lbs. must be shipped using an international Freight Forwarder. Please contact us for an exact international shipping/handling quotation.

Q:

Will you ship UPS, USPS or Airborne Express?

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No, sorry we do not. We ship all orders primarily with FedEx Ground. If you have an account with another carrier, we can ship with most carriers on your account (a $25 minimum administrative surcharge will apply).

Q:

Can I pick up the item?

A:

Yes, but you must pay in advance using our secure Kyozou Checkout system. Also pickups are charged CA sales tax and a minimum $10 handling fee. Pickup hours must be scheduled 48 hours ahead. Please call ahead 24 hours to confirm your pickup appointment.

Q:

If I buy multiple items, can I combine shipping costs?

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Yes. If you buy multiple items, your items will be combined at checkout. There is no need to contact us about combined shipping.

Q:

Do you include insurance?

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Yes, insurance for the winning bid amount is automatically included, up to $100 in item value, at no extra charge to the buyer. Please see "Shipping Options".

Q:

What is the shipping cost for this item?

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The buyer can calculate their own shipping cost. Please refer to the shipping calculator by clicking on the "more" button on the item page, then "shipping price" button, then choose your "country" and enter your 5 digit "zipcode".

Q:

Why did I not receive my item after paying?

A:

Did you first complete your checkout in Kyozou? If you DID NOT checkout in Kyozou, your order will not be processed. Did you receive a tracking number from us? Please call 707.745.1777 or email myorder@industrialecyclers.com.

I am buying a large heavy item that cannot be shipped by FedEx Ground or Air. Can I have my freight company pick up my item?

Yes, a $50 minimum administrative fee applies; please see the item page for information or contact us directly.

Do you provide special packing and crating for items?

Yes, but there is an additional charge, and we must have a detailed specification of what is required before quoting you.

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How soon must I pickup my items after purchasing them?

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Pickups at our warehouse must be completed within 14 days after payment. Storage charges of 5% or $2 per week, whichever is greater, will be added to items not picked up in 14 days.

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Items can only be returned if the item received does not meet with the description. Buyers have 14 days after receiving the item to contact us via email to discuss a return.

Q:

Does the item have a warranty?

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We do not offer warranties, unless specifically stated in the item description. See our Refund Policy.

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In the catalogue page it will say the number of items (one package or box is considered one item)

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The product was tested to receive power. Every feature on the item is not tested and is not guaranteed.

Q:

What does "untested" mean?

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Items that are untested have not been tested in any capacity. In most cases, we can not test the item because we do not have the proper equipment or knowledge. We offer not guarantee on the untested items. These items are Sold "AS-IS".

Q:

I have tools and equipment for sale. What should I do?

A:

If you have a digital camera, please take photos and email us at buymyassets@industrialecyclers.com with Photos, Item Make, Model Number, and your original purchase price. We will try to respond promptly. You may contact us directly at:707-745-1777.